Terms and conditions of hire

  1. Hire charges are calculated from the date of collection/delivery to the date of return to the Owner. Permission for extending hire arrangements may be granted on request, to be confirmed in writing, but must not be assumed. Availability and prices of Goods may vary from originally quoted prices and cannot be guaranteed for periods of extension.
  2. Standard delivery and collection fees are included in the hire charges to most areas in Mainland UK via insured Road Carrier. Postcodes which begin HS, IV, KA27-KA28, KW, PA20- PA49, PA60-PA78, PH17-PH26, PH30-PH44, PH49-PH50, ZE, BT, TR21-TR25, GY, and JE will incur additional charges; please get in touch for an exact cost. Saturday and pre-noon delivery are available at an additional cost. If you are not available for delivery or collection on the date you have specified any further collection or delivery charges incurred by the Owner will be passed on to the Hirer and in the case of collection, Hirer will be subject to a per diem charge as below. While every effort is made to ensure requested delivery and collection dates, due to the actions of the courier, the Owner cannot guarantee delivery or collection on yourexact date, but will advise where possible of any alterations to dates. You will not be entitled to a refund in this instance.
  3. Payment options are Visa, MasterCard, Switch, Maestro, Solo, and Electron.
  4. It is the Hirer's responsibility to ensure all rental equipment is returned within the 3-week hire period. Collection will be arranged by the Owner but upon contact by the Hirer; no reminder will be sent out. Non-authorised extension of the hire period will result in a per diem charge of 5 until returned. Additional charges will be made to the card used as payment for the original hire period.
  5. Any cancellations need to be made 48 business hours before expected delivery date and will be subject to a 10% admin fee. Postponements can be dealt with by extending the hire period on an agreed basis if you have already received the unit or by rescheduling the hire if we have not yet delivered the unit. Cancellations after the 48-hour deadline will not be refunded.
  6. The Hirer assumes full responsibility for goods from the time of checking out untilchecking back in to the Owner. Goods are checked prior to despatch and on checking in for marks and damage. The Hirer is responsible for any loss or damage caused to the Goods during this period. Items must be returned in original packaging as delivered, or in like-for-like packaging. Any damage sustained by returning items without proper boxes, etc., will be subject to the terms of replacement and repair herein. The cost of replacing or repairing Goods to a no lesser value will be borne in full by the Hirer. Please note that smoking in or around the Goods generally results in permanent damage via odour; the extent of the damage is the judgment of the Owner. Any stains/burns/odours that cannot be removed will result in charges on a sliding scale depending on level of damage with damage rendering the unit un-hirable resulting in the unit being replaced at the cost of the Hirer. It is recommended that the Hirer take out adequate insurance to cover the Goods hired. A valuation is available on request. Goods must be returned clean, wiped down after use, or a 5 per unit fee will be charged upon return of the goods.
  7. Goods will only be supplied on the understanding that they will be competently set up and used in accordance with our setup and use instructions by the Hirer or agents of the Hirer. No liability will be accepted by the Owner for any damage to persons or property whilst the Goods are on hire to the Hirer. The Goods must not be modified or altered in any way by the Hirer or agent of the Hirer. The Owner intends to supply all Goods in good working order; however, in the event of defect the liability of the Owner will be limited to repair or replacement of any defective Goods, at the Owner's discretion.
  8. Goods remain the property of the Owner at all times. In the event of the breach of any of these conditions, the Owner may without prejudice to any other rights of remedies forthwith terminate the arrangement and repossess all their Goods. Re-hire is not allowed by the Hirer without advanced written permission.
  9. The placing of an order for goods and/or services by the Hirer constitutes a contract that binds the Hirer to accept the above conditions. Please note: the Hirer is the person who supplies credit card payment details and is therefore the person who must sign/accept these terms. Units may be hired for other users but the Hirer assumes ultimate responsibility for the units.
  10. All agreements, contracts, and transactions entered into with the Owner will be bound and governed by English Law. This document supersedes all previous terms and conditions.



FaceDown Support Hire is the UK's Number One support hire company based in Wakefield, West Yorkshire.

We are an established company that can offer a wide range of support furniture to help you recover on the correct posture to aid a sucessful treatment.

We pride ourselves in delivering the best value for money equipment to our customers as well as giving you personal and no no nonsense service.


It was refreshing to find that there were genuinely no hidden charges, or extra to pay for delivery what you see is what you get!

P.B - Somerset


Found another place on the web which was much more expensive but then found you guys. Your service was superb and the equipment was clean, comfortable, and easy to use

G.L - Newcastle


0845 017 0533


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